[Company logo] MERCY IMMIGRATIONS INTERNATIONAL CLIENT PAYMENT AGREEMENT Thank you for choosing Mercy Immigrations International as your trusted immigration partner. It is our policy to ensure clarity and transparency by completing a Client Payment Agreement for all new clients. This agreement sets out the terms and conditions regarding payment obligations between our company and our valued clients. Please carefully review and sign this agreement to acknowledge your understanding and acceptance of the terms. 1. Purpose and Scope Mercy Immigrations International has been engaged by the client to provide comprehensive immigration services as outlined in the attached quote. Our professional services include: 1.1. Following up on applications submitted and expediting unreasonable delays arising from the applications. 1.2. Preparing and submitting an appeal, if necessary and permissible, in the event of a rejection. Please note that appeals may incur additional costs. 1.3. Liaising with and obtaining supporting documentation and accreditation from relevant third parties. However, please note that the timeframe for obtaining certain documentation is beyond our control. 1.4. Arranging for the translation of required supporting documents, if necessary. 1.5. Maintaining the confidentiality of your information and documents, releasing them only to relevant government officials and parties required by law or to expedite your application, unless you provide consent for us to release information or documents to any other party. 1.6. Providing regular updates on immigration issues through our newsletter. Please note that our engagement is limited to the services mentioned above, encompassing all necessary processes and procedures to prepare and submit your application as detailed. 2. Client Responsibilities To ensure the smooth progress of your application, we kindly request the following client responsibilities: 2.1. Provide Mercy Immigrations International with complete and accurate information and documentation as requested by our consultants within a reasonable timeframe. 2.2. Adhere to the fees schedule outlined in this agreement. 3. Period of Engagement This engagement commences upon your acceptance of the terms of engagement, indicated by signing this agreement. It will continue for a period of 12 months, specifically pertaining to the application specified in section 1.2. If the services provided exceed 12 months, this agreement will be deemed renewed on a month-to-month basis. 4. Confidentiality During the course of our engagement, we are bound by strict confidentiality requirements. Any information acquired by us will be kept strictly confidential and will not be disclosed to other parties, except as required or allowed by law or with your express consent. 5. Estimated Pricing Please note that any estimates we provide for anticipated fees, disbursements, and charges for immigration services are indicative and not binding. The final amount due will be reflected in your invoice. 6. Fee Arrangement Our fee arrangement is based on the expected amount of time and the skill level of our staff required to complete the services at the respective hourly rates. If circumstances change from the original quotation, a new quotation will be provided and agreed upon before further work is undertaken. 7. Terms of Trade 7.1. Following your initial consultation, you will receive a quotation. 7.2. A deposit of 50% of the professional fees and full disbursements on the quoted fee is due immediately upon signing this engagement agreement. Mercy Immigrations International will commence services only after receiving the required deposit. 7.3. Once the deposit is paid, an invoice for the remaining balance will be generated. This invoice must be settled at least 48 hours before the intended date of submission, of which you will be notified in advance. Failure to make payment may result in non-compliance with your mandate. 8. Payment Obligations 8.1. Deposit: Upon signing this agreement, a deposit of 50% of the professional fees and full disbursements as quoted is due immediately. Mercy Immigrations International will commence services only after receiving the required deposit. 8.2. Final Payment: The remaining balance of the invoice fee will be due once the application is completed and ready for submission. You will be notified in advance of the intended date of submission. Please settle the invoice at least 48 hours before the submission date. Kindly provide proof of payment at your earliest convenience. Failure to make payment may result in non-compliance with your mandate. 8.3. Non-Submission or Delay: In the event that the application is not submitted due to no fault of Mercy Immigrations International, or if you choose to delay or not proceed with the submission, you will remain liable for the balance of the invoice. 9. Refund Policy 9.1. Cooling Off Period: A cooling off period of 5 days from the date of deposit payment is applicable to all invoices. During this period, you have the option to request a refund of the deposit. 9.2. Refund Eligibility: Refunds on incurred disbursements are subject to a processing period of 30 days. However, please note that once applications have been submitted, no refund will be processed in respect of professional fees and disbursements incurred. 9.3. Legal Immigration Services: Please note that no refunds will be processed for legal immigration services rendered. 10. Agreement Acceptance By signing this agreement, you acknowledge your agreement to all the terms and conditions outlined herein. This includes understanding the engagement scope, payment obligations, and refund policy. We appreciate your cooperation and look forward to providing exceptional immigration services to you and your business. Mercy Immigrations International I agree to all of the terms and conditions as noted in this agreement